Last Updated: 25-12-2025

Processing Time

Orders are typically processed within 1–2 business days.
Special-order items may require additional lead time.

Delivery Options

• UAE-wide delivery via trusted courier partners
• Same-day delivery available for select areas (subject to availability)
• International shipping on request

Shipping Fees

Fees depend on:

• Order size
• Delivery location
• Shipping method

Shipping charges are displayed at checkout.

Delivery Time Estimates

• Dubai & Sharjah: 1–2 days
• Other Emirates: 2–4 days
• International: Varies by destination

Loss or Damage in Transit

We ensure safe packaging, but if an item arrives damaged:

• Report within 24 hours with photos
• We will file a claim and arrange replacement or refund

Failed Delivery

If the customer provides an incorrect address or fails to receive the package, additional fees may apply for re-delivery.

👉 If these policies already exist, please share them.
👉 If not, confirm if you want us to draft them for you.

4. Payment Processor Setup

Please confirm:

• Accepted payment methods (Credit/Debit Card, Bank Transfer, COD, Online Wallets, etc.)

Tabby / COD / Credit/Debit Card / Bank Transfer

• Preferred payment gateway (if any)

stripe

• Currency
• aed
• Tax/VAT details (if applicable)
• VAT
• Any payment restrictions or special rules
  NA

5. Shipping & Delivery Details

To configure shipping properly, please provide:

• Shipping regions (Local / Nationwide / International)

GCC and Iraq

• Shipping charges (flat rate, weight-based, location-based)

TBD as per order

• Estimated delivery timelines

1-2 Business days within UAE – 4 – 9 days GCC/Iraq

• Courier partners (if any) (NA)
• Handling of bulky or heavy spare parts